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Terms & Conditions

Terms and Conditions for Truflix Media

Effective Date: 07/18/2025
Website: www.truflixmedia.com

 

Legal Disclaimer:

The content provided on this website is for general information and service purposes only. By accessing or using this site and our services, you agree to comply with the following Terms and Conditions. If you do not agree, please do not use our website or services.

 

1. Services Provided:

Truflix Media offers professional photography and videography services, specializing in real estate, architecture, and related industries in Charlotte, NC, and surrounding areas. Specific services, packages, and deliverables are outlined at the time of booking.

 

2. Service Area:

All services are provided within a 20-mile radius of Charlotte, NC. Additional travel fees apply at $1 per mile beyond this area unless otherwise agreed upon in writing.

 

3. Booking & Payment Policy:

  • Services must be booked at least 72 hours in advance.

  • Payment is due in full before or at the time of service unless otherwise specified in writing.

  • Multi-session packages require upfront payment to lock in any discounts.

  • Payments are non-refundable but may be transferable under certain circumstances (see below).

 

4. Rescheduling & Cancellation Policy:

  • Clients may reschedule with 24 hours’ notice.

  • Same-day cancellations or no-shows will result in a 50% cancellation fee or forfeiture of the session.

  • Weather-related rescheduling is allowed without penalty.

 

5. Refund Policy:

All sales are final and non-refundable. In the event of unavoidable circumstances (illness, severe weather, etc.), sessions may be rescheduled within our policy guidelines. Please review our separate Refund Policy for more details.

 

6. Delivery of Work:

  • Standard turnaround time:

    • Photography: 1-2 business days

    • Videography: 2-3 business days

  • Final deliverables will be provided via digital download or private link.

  • Rush services are available for an additional fee.

 

7. Usage Rights & Copyright:

  • Truflix Media retains full copyright ownership of all photos and videos created.

  • Clients are granted a non-exclusive, non-transferable license to use the media for marketing, MLS, and promotional purposes.

  • Media may not be resold, altered, or redistributed without written consent.

  • Truflix Media reserves the right to use any content created for promotional purposes, including social media, website, and marketing materials.

 

8. Liability:

Truflix Media is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website. We are also not responsible for delays caused by circumstances beyond our control (e.g., weather, property access issues).

 

9. Privacy:

We respect your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your information.

 

10. Governing Law:

These Terms and Conditions are governed by the laws of the State of North Carolina. Any disputes arising from these terms will be resolved in Mecklenburg County, NC.

 

11. Changes to Terms:

Truflix Media reserves the right to update these Terms and Conditions at any time. Updates will be posted on this page with the new effective date.

 

Contact Information:

For questions regarding these Terms and Conditions, please contact:

📧 truflixmedia@gmail.com
📍 Charlotte, NC

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